Return & Refund Policy
Last Updated: May 2026
At Camp Goldie, most products are custom-made specifically for your order.
Because of this, we generally do not accept returns or exchanges for:
- Incorrect size selection
- Buyer's remorse
- Change of mind
- Ordering the wrong color or style
Damaged, Defective, or Incorrect Items
If you receive:
- A damaged item
- A defective product
- An item different from what you ordered
Please contact us within 14 days of delivery at:
Include:
- Your order number
- Photos showing the issue
- A brief description of the problem
If approved, we will replace the item or issue a refund at no additional cost.
Size Exchanges
Please review product sizing charts carefully before ordering.
Since products are made specifically for each order, we cannot guarantee exchanges for sizing issues.
Refunds
Approved refunds will be issued to the original payment method.
Processing times vary depending on your financial institution.
Order Cancellations
Orders may only be canceled before production begins.
Once production starts, orders cannot be modified or canceled.
